Clavicle Cancellation, Upgrade, and Renewal Policy
Cancellation & Refund Policy
Over 20% of the content in Clavicle is available to you completely free of charge. We encourage you to explore the free tests, MCQs, and videos thoroughly and then take the decision to subscribe to a plan.
We will not be able to offer any refunds on cancellation or otherwise, once the payment is made to get the subscription for plans.
We strive to ensure a positive experience for users who purchase books through Clavicle. Please read the following guidelines carefully regarding refunds and returns for book purchases:
Returns
Books purchased can only be returned if they arrive in a damaged or defective condition. Users are requested to inspect the book upon receipt and contact us within 7 days of delivery if the item is damaged or defective.
Return Process
- Contact our support team at the following details to initiate a return.
- Provide a description of the issue, along with photographic evidence of the damaged or defective book.
- Our team will review the claim and, if approved, arrange a return or exchange.
Refunds
Refunds will only be issued in the following cases:
- The book is returned due to damage or defect upon arrival, as verified by our support team.
- The user has canceled the book order prior to dispatch. Once an order is shipped, cancellations cannot be processed.
Refund Process
- Refunds will be processed within 7-10 business days after receiving the returned book and verifying its condition.
- Refunds will be credited to the original payment method used during the purchase.
Exclusions
- Returns or refunds cannot be processed for books that are no longer in their original condition, have been used, or are returned outside the 7-day return window.
- We do not accept returns or offer refunds for books purchased in error, as we encourage users to review their selections before completing a purchase.
Shipping Costs for Returns
- If the return is due to a defect or damage verified by our support team, Clavicle will cover the shipping costs.
- In other cases, the user may be responsible for return shipping costs.
Failed Transaction
This Policy is for Users whose money got deducted from their account, yet the Clavicle plan is not activated while doing a transaction.
To help you out in the best possible way, we have a two-step plan:
A) What you can do now?
1.Raise a concern in the UPI app profile page (Only if the transaction is via UPI method).
- Go to the profile section of the UPI app used for payment, and select “Raise a Concern” – Help, then select the transaction in which money was deducted while purchasing Clavicle plan and then select “Raise a Concern” or “Call Bank” to get the latest details.
2. Call or write to your bank’s dispute department (not support department). (For transaction via all methods)
- If the amount has been deducted, please contact your bank and raise a charge dispute on this so that they can process the refund. Generally, you will get your money back within 5-7 working days varying from bank to bank. On average, the delay can be up to 19 days. Please use the link provided by your bank for the format in which you have to file a written complaint.
In case we have not received your payment, we will not be able to initiate your refund as a merchant. In such scenarios, please get in touch with the bank with a written complaint. Also, refer to the RBI policy on delay in refund by your bank.
B) What will Clavicle do for you?
If it exceeds 19 days since your purchase attempt and your amount is not yet refunded back, please write to support@claviclemed.com with proof to help you out.
All above steps must be initiated by the user within 40 days of the transaction date, failing which any request will be considered null and void.
Clavicle Support:
Email: clavicle.medicos@gmail.com
Phone: 9558952710